Home / Getting Started / Troubleshooting
Quick troubleshooting
You can fix most classroom tech hiccups yourself in under a minute. Learn these moves and you'll rescue the lesson instead of losing it.
The universal first move
Turn it off and on again. It's a cliché because it genuinely fixes a huge share of problems — a fresh start clears whatever got stuck. Try it before anything else.
The five-minute fix-it table
| Problem | Try this, in order |
|---|---|
| No internet | Check the wifi icon → toggle wifi off/on → restart the device → is it just this device or the whole room? |
| Nothing projects | Reseat the HDMI cable → press the projector's Source/Input button → set laptop display to duplicate → restart laptop |
| No sound | Unmute and raise volume (device and the app/video) → check the correct output (TV vs laptop) is selected |
| A site/app is broken | Refresh the page → sign out and back in → try a different browser → clear it's not a school block |
| Can't log in | Check caps lock → confirm the exact username → have a spare device or partner ready |
Have a "plan B" ready
Technology fails sometimes — the pros just aren't derailed by it. Keep a low-tech backup for any tech-dependent lesson:
- A printed copy of the key slide or handout.
- A version of the activity that works on paper or the whiteboard.
- A "if the internet's down, we…" routine students know.
When to call for help
- You've tried a restart and the quick fixes above.
- It affects the whole class (not just one device).
- Submit a help-desk ticket with specifics: what device, what happened, what you already tried.
You're set
That's the Getting Started track. Ready to pick a tool? The Start here path points you to a strong first lesson in every area.